Accessibility and Policies

• The facility is fully wheelchair accessible.
• Wheelchairs are available upon request.
• There are restrooms and seating areas on each floor.
• The Museum Gift Shop is on the second floor.
• Audio tours in English, Spanish, and Kreyòl are available via the Bloomberg Connects mobile app.

Strollers & Bags

Strollers and diaper bags are welcome. Backpacks, shopping bags, and all other medium to large bags are not allowed inside the galleries, but guests can leave medium to large bags (eg. backpacks, personal items) in lockers located next to the lobby. Staff members may refuse to accept other items at their discretion. We are unable to store oversized bags or luggage.

Visitor Guidelines

To ensure the safety of our exhibitions and the comfort of all visitors, we respectfully request that you observe the following policies:

• Food and beverages are not permitted in the galleries.
• Professional photography is not allowed. No portion of a guided tour or program may be professionally audio- or video-recorded.
• The use of selfie sticks, tripods, monopods, and other similar devices is prohibited.
• Recording staff members without their consent is not allowed.

Ticket Policy

All ticket sales are final. Date and time changes may be honored if requested at least 24 hours in advance of your reservation, subject to availability. In the event of a museum closure or cancellation by the museum, purchased tickets may be refunded or rescheduled at the museum’s discretion.

Tips for Visiting

• Arrive early to avoid crowds and allow time to explore exhibitions.
• Pack light—medium to large bags must be stored in lockers.
• Dress comfortably and wear walking shoes; some gallery floors are uneven due to structural preservation.
• Plan transit in advance—Metromover can fill up quickly on busy evenings; Uber/Lyft and taxis are also easy to find downtown.